Terms and conditions
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The present terms and conditions of sale operate between the following parties: MAKEDAA DOLLS Limited, 113 Reaston Street, SE14 5BB, London, with a capital of 10,000 GBP, registered with the Registrar of Companies for England and Wales, under the number 10069237. and any individual internet user who wishes to make a purchase on the Makedaa Dolls’ internet site (http://www.makedaadolls.com), which is the exclusive property of Makedaa Dolls Ltd.
The present terms and conditions govern the sale of any product displayed on the www.makedaadolls.com website by the Makedaa Dolls company. They define the respective obligations of each party as well as the different steps in the order process. Makedaa Dolls reserves the right to modify these terms and conditions at any time. When this is the case, the terms and conditions applied are those in place on the website when signing the contract. The parties agree that their relations will be exclusively governed by this contract. Except when expressely agreed with both parties, the items on sale can not be re-sold in any way Any order duly confirmed on the www.makedaadolls.com website implies complete and unreserved acceptance of these terms and conditions. The present terms and conditions of sale are accessible at all times on the www.makedaadolls.com website, and are automatically visible when accepting an order.
The items on sale on www.makedaadolls.com are available while stocks last. In case of unavailability, Makedaa Dolls undertakes to notify the customer by email or by telephone as soon as possible. In this case, the customer will have the choice to order another item or to cancel the order and be refunded. Any customer complaint over the ordering or delivery of an unavailable item will be deemed unfounded in such circumstances. Makedaa Dolls undertakes to describe and display the products on sale with the greatest accuracy. However, if any errors or omissions have occurred, Makedaa dolls cannot be held liable. The product illustrations and pictures supporting the text do not enter the contractual field.
3. ORDER PROCESS
The customer who wishes to order, must follow the following process :
1. From the main website, click “Shop now” to be transfert to the shop.
2. Product selection : the customer selects a product to order
3. Cart check : the customer checks the cart’s content, while retaining the option to remove the product(s) selected.
4 Identification : the customer must fill in the identification form and provide the requested information (surname, first name, address, e-mail, telephone number for delivery).
5. Order check : the customer checks the order content, the total price, the delivery and invoice address, while retaining the possibility to remove a product or change the delivery details. The customer chooses the payment option and must confirm the agreement of these terms by ticking the corresponding box. The order is only validated once this box has been ticked.
6. Transfer to the PayPal system for secure payment: the client must indicate their credit card details for payment or Paypal registed account.
7. Order receipt : the client receives order receipt with the ordered item:
The order is then registered and processed by MAKEDAA DOLLS who checks the availability of the ordered item(s). Each order made constitutes the acceptance of the prices and descriptions of products on sale. MAKEDAA DOLLS agrees to fulfill the orders received on its website within the limits of stocks available. In cas of unavailability of certain items ordered, MAKEDAA DOLLS will contact the customer by email as soon as possible, and the customer will have the choice to order another item or to cancel the order and be refunded.
7. Delivery confirmation : the customer receives an e-mail confirming the delivery of the order. This email confirmation constitutes the sale and is irrevocably binding on the parties.
8. Order tracking : if the client wishes to obtain information about the order, it is possible to consult “My account” on www.MAKEDAA DOLLS.com
All prices displayed on www.makeedadolls.com are in dollars and GPB, VAT included. VAT is charged at the rate concerned by the product according to delivery address. The prices do not include delivery costs, which are made known to customers on the summary screen before validating the order. However, delivery costs are dependent upon the geographical zone for delivery. For delivery to the DOM TOM and countries outside the European Union, the customer is responsable for clearing customs duties and other local taxes that may be applied. MAKEDAA DOLLS is not responsible for covering these additional costs that may be incurred. The products ordered on www.makedaadolls.com remain the property of MAKEDAA DOLLS LTD until the reception of full payment.
The products for sale on www.makedaadolls.com may only be delivered to the following countries: : Metropolitan France and Corsica, European Union, South Africa, Australia, Canada, United States, Hong Kong, Island, Japan, China, Singapore, India, Nigeria, Kenya, Egypt, South Korea Products are delivered to the shipping address that the customer indicates on the order. For any request concerning another destination, please contact MAKEDAA DOLLS by email at : email@example.com.
5.2. DELIVERY METHOD
For all items, the delivery is prepared within a maximum of 72 working hours after the order is received (depending on product availability) counting from the email confirmation. The deliveries are carried out by carriers duly insured for delivered parcels. Delivery time carrier is a maximum of 8 days, depending upon the country. For delivery to the DOM TOM and countries outside the European Union, the customer is responsable for clearing customs duties and other local taxes that may be applied. Delivery periods stated are given as an indication and are dependent upon product availability. If delivery periods are extended, this does not allow for an order to be cancelled, for a discount, nor a payment for damages. However, and according to the consumer code article L.121-20-3, in case of non delivery thirty days following the order, the customer has the possibility to cancel the order free of charge. The total amount will in this case be refunded. When possible, MAKEDAA DOLLS LTD will offer the client an equivalent item at the same price as the initial product ordered. MAKEDAA DOLLS LTD will not be held responsible for any delay in delivery of goods due to an incomplete order form or unattainable bank authorization on credit card payments. In case of incomplete delivery, shipping costs will only be charged for the initial delivery. The items are insured by MAKEDAA DOLLS until delivery.
The customer can pay directly through the website using a credit card – Visa, Eurocard, Mastercard, registered Paypal account. Bank transfers and payment on delivery are not accepted. The invoice amount will be debited from the customer’s account on the payment date. To offer a secure means of payment, the www.makedaadolls.com website uses Paypal payment system. The system delivers an electronic certificate. For any payment on the www.makedaadolls.com website, the electronic certificate delivered by the electronic payment system constitutes proof of the amount and the date of the transaction, in accordance with the provisions of the article 1316 and those following it in the French Civil Code. In this respect, the date and the time of the server are authentic evidence between parties. In all cases, confirmation of the order implies signature and express acceptance of all the transactions made on the website. MAKEDAA DOLLS keeps the right to refuse an order, if a dispute exists or in the case of an abnormally high level order.
7. EXCHANGE AND REFUNDS
Items can be exchanged or refunded within 15 days of their date of delivery by following the exchange procedure indicated below:
1 – Fill out the return form which accompanies the purchased item, indicating the reason for the return (exchange or refund),
2- Return the purchased item with the completed return form mentioned above by registered post to the following address: MAKEDAA DOLLS, 113 Reaston Street, SE14 5BB, London. The item must be in perfect condition, not scratched or degradated and folded correctly (in the case of a clothing item). Shipping fees on return delivery are at the customer’s expense. However, MAKEDAA DOLLS will not charge additional shipping fees in the case of an exchange. Following the 15 days’ limit, MAKEDAA DOLLS is free to refuse any request for exchange or refund.
Exchange or refund will be made within 30 days of receiving the returned product. If the client chooses a refund, MAKEDAA DOLLS refunds the price of the product only within 30 days of receiving it in perfect condition (folded correctly in the case of a clothing item).
8. GUARANTEE AND AFTER SALES SERVICE
The products sold are subject to legal guaranties. This guarantee covers the hidden and visible faults, from the delivery date. The only obligation for MAKEDAA DOLLS with regards to this guarantee is in the choice to repair or to replace free of charge the defective product, without benefit or any other compensation. This guarantee does not concern the damages concerned by misuse of the goods, degradation from normal usage over time or non-respect of washing instructions. In order to qualify for the item’s guarantee, please keep a copy of the invoice. Returned goods and after sales are to be sent to MAKEDAA DOLLS, 113 Reaston Street, SE14 5BB, London.
All personal data collected from the customer is necessary to process the order. This information can be used by MAKEDAA DOLLS and its contractual partners in order to carry out the order and its shipping. At no time is this data used for commercialisation or hiring out to third parties. Personal data will only be used by MAKEDAA DOLLS in order to process your order and communicate with you if necessary. MAKEDAA DOLLS is committed to protecting this data. The customer has the right to access, modify, rectify, and refuse access to their personal data according to the Computer Data and Liberty Act of 6/01/1978, modified by the law on the 6/8/2004. In this case, the customer can modify their personal data directly in the section “My account” on the www.makedaadolls.com website.
10. LIMITATION OF LIABILITIES
In no event will MAKEDAA DOLLS be liable to any direct, indirect, incidental, special, consequential or punitive damages for use of this website including without limitation, lost profits, or revenue costs, costs of replacement, loss of opportunity, business interruptions, loss of data or damages, resulting from any product purchases. MAKEDAA DOLLS does not guarantee or warrant that the site or the information contained on the site are compatible with all systems or will be free of viruses, disabling devices or other code that manifests contaminating or destructive proprieties. The customer is responsible for implementing safeguards to protect the security and integrity of their systems. Furthermore, MAKEDAA DOLLS cannot be held responsible for any delay or consecutive non-execution resulting from a case of force majeure, such as a partial or total strike of postal services or other means of transport, floods, fire etc.
11. LAW, DISPUTE
These terms and conditions of sale are governed by and constructed in accordance with French law. Only the French version of these terms and conditions of sale can be used as evidence against MAKEDAA DOLLS. In the case of a litigation, claim or an out-of-court settlement, tribunals from Paris, France, are the only competent body.
12. CUSTOMER SERVICE AND AFTER SALES
You can contact the Customer Service by e-mail, by telephone or WhatsApp on all matters relating to your order, its shipping and tracking:
By telephone: +44 (0)7 443 792 431 (Monday to Friday from 11am to 5pm)
By WhatsApp +44 (0)7 443 792 431
By e-mail: firstname.lastname@example.org
By Mail: MAKEDAA DOLLS, 113 Reaston Street, SE14 5BB, London